Refund and Returns Policy

Introduction

At Godfidencial, we are committed to ensuring customer satisfaction. We carefully design each piece of clothing with style and quality in mind, aiming to provide products that meet your expectations. However, if you are not entirely satisfied with your purchase, we’re here to assist you. This Refund and Returns Policy explains our practices for returns, exchanges, and refunds. For further assistance, please feel free to reach out to our customer support team.

1. Eligibility for Returns

To be eligible for a return:

The item must be unused, unworn, and in its original packaging.
All tags, labels, and any additional accessories must remain intact.
The return request must be initiated within 10 days of receiving the product.

Non-eligible items: Certain items are non-returnable due to hygiene or customization. This includes:

Underwear, swimwear, and certain intimate items.
Items marked as “Final Sale” or “Clearance.”
Customized or personalized products.

2. Return Process

Step-by-Step Return Guide:

Initiate a Return Request: Contact our customer support team via email at support@godfidencial.com or through our website’s Returns portal. Please include your order number, item details, and reason for return.
Receive Authorization: Our team will review your request and send you a Return Authorization (RA) number along with instructions on where to send your product.
Prepare Your Item: Place the item in its original packaging, ensuring that all labels and tags are intact. Include your order details and RA number in the package.
Ship the Return: Once your item is securely packaged, ship it back to the provided return address. Please ensure the shipping method includes tracking, as we cannot be held responsible for items lost in transit.

Note: The customer is responsible for return shipping costs unless the item is defective or incorrect.

3. Inspection and Processing of Returns

Once your return is received and inspected, we will notify you of the approval or rejection of your return. This process typically takes 3-5 business days after we receive the returned item.

Approved Returns: If your return is approved, we will initiate a refund or exchange based on your preference.
Rejected Returns: In cases where the return does not meet our eligibility criteria, we will notify you and return the item to you at your expense.

4. Refunds

Upon approval of a return, refunds are processed as follows:

Original Payment Method: If you paid via credit card, debit card, or PayPal, we will issue the refund to the same method. Refunds typically take 5-10 business days to appear on your statement.
Store Credit Option: Customers can also opt for a refund in the form of store credit, which can be used for future purchases.
Partial Refunds: In cases where an item is returned not in its original condition (missing tags, signs of wear, etc.), we reserve the right to issue a partial refund.

5. Exchanges

We understand that sizing can sometimes vary. If you would like to exchange an item for a different size, color, or style, follow these steps:

Contact Customer Support: Email us at support@godfidencial.com with your order number, item details, and the desired replacement.
Return the Original Item: Ship the item back to us following our return guidelines.
Exchange Processing: Once we receive and inspect your item, we’ll ship out your replacement free of charge. If the replacement is unavailable, we will offer you a refund or store credit.

Note: We recommend checking stock availability before initiating an exchange to ensure timely processing.

6. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered:

Contact Us Promptly: Reach out to our customer support within 7 days of receiving the item.
Provide Evidence: To expedite the process, please send clear photos of the item, along with your order details.
Resolution: We will arrange a replacement or a full refund, including shipping costs, for incorrect, damaged, or defective items.

7. Non-Returnable Items

Certain items are non-returnable. These include:

Gift Cards
Final Sale Items: Products sold as “Final Sale” or on clearance are non-returnable.
Personalized or Customized Products: Items specifically customized for you are final sale and cannot be returned.

8. Return Shipping Costs

Standard Returns: The customer is responsible for paying return shipping costs for standard returns.
Defective or Incorrect Items: We cover the return shipping cost if the item was defective, damaged, or incorrect.

Important: Please use a trackable shipping service or purchase shipping insurance. We cannot guarantee that we will receive your returned item without tracking.

9. International Returns and Refunds

For orders placed outside of Nigeria:

Return Policy: International customers are eligible for returns under the same conditions as domestic orders.
Return Shipping: International customers are responsible for return shipping fees, as well as any applicable customs fees or taxes.
Refund Method: Refunds will be issued in the original payment currency, but may be subject to exchange rate fluctuations.

10. Refund Processing Times

Please allow up to 10 business days for refunds to be reflected in your bank or credit account. Processing times may vary depending on your bank’s policies.

Original Payment Method: Refunds will appear as a credit to the card or account used for the original purchase.
Store Credit: Store credits will be applied immediately upon approval of the refund request.

If you do not receive your refund after the specified time, please contact us for assistance.

11. Refund Status and Notifications

You will receive an email confirmation once your return is received and inspected, as well as a second notification upon refund approval or rejection.

If your refund is approved, it will be processed and applied to your original method of payment within the standard timeframe outlined above.

12. Late or Missing Refunds

If you haven’t received your refund after the standard processing time, please:

Check with Your Bank: Processing times may vary, so it may take a few days before your refund is officially posted.
Contact Your Payment Provider: Certain payment providers may have delays in processing refunds.
Reach Out to Us: If you’ve completed the above steps and still have not received your refund, contact us at support@godfidencial.com, and we’ll gladly assist.

13. Cancellations

You may request to cancel your order before it is shipped. To initiate a cancellation:

Contact Us: Email us at support@godfidencial.com with your order number.
Timeframe: Cancellations are only accepted within 24 hours of placing the order.

If your order has already shipped, you can initiate a return following our guidelines above.

14. Contact Us

For further inquiries or questions about our Refund and Returns Policy, please contact our Customer Support Team:

Email: support@godfidencial.com
Business Hours: Monday – Friday, 9 AM – 5 PM

We appreciate your trust in Godfidencial and aim to make every shopping experience a positive one. If you have feedback on our policies or suggestions for improvement, please let us know. We’re always here to serve you.

Thank you for shopping with Godfidencial! We’re dedicated to providing a smooth and satisfactory shopping experience for every customer. Please don’t hesitate to reach out with any questions or concerns about your purchase.